Frequenty Asked Questions

Yes! Please click on the Rewards button on the bottom left hand corner of just about any page to sign up!

You must be signed in when making a purchase to receive points. Points for signing up, points for your birthday, points for everything!

You must be logged into your Miz Mooz account to access your points. When you login you will get a rundown of all your points and any redeemable rewards with the Miz Mooz Rewards widget in the bottom left hand corner of your screen. In order to redeem points, click the Redeem points button next to the reward level to get a code that can be applied in the discount section at checkout. Please note: Points are not automatically applied to purchases. Points accumulated during a purchase can not be used against that purchase.

Most Miz Mooz shoes are made of leather and should be cared for accordingly. Although leather is a durable material it cannot withstand all weather conditions and should not be used in place of rain or snow boots.

Sometimes finding shoe polish to match the colour of your boot exactly is difficult to find -if you want the biggest selection of colour polishes go to your local cobbler or shoe repair. The other important shoe care routine we suggest is an all protector, which should be used every 8 -10 wears.

Wish to return your order? Please find our Return & Exchange Policy here.

Ordered too soon? Please find our Return Policy here.

If you wish to cancel your order within 24 hours after placing it, please contact directly at 1-877-322-1941.

Canada Post fee for shipping in Canada is currently a $10 flat-rate or FREE with orders over $100. Shipping and handling is non-refundable.

No, only ships within Canada. Please contact for international dealers.

Please find our Fit Guide here.

Please note that is happy to price match any products that have gone on sale (on only) within 5 days of original purchase (date on receipt/order confirmation).

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification.

Yes. You can pay for items in your shopping cart using VISA, MasterCard, AMEX or other credit cards in addition to PayPal.

Depending on where you live it will take 3-7 days to get your order.

No. Shoes must be returned unmarked, without signs of wear and/or tear. Note that fit issues should be resolved before you remove tags or wear your shoes outside. If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure.

If you have received defective merchandise, please visit our Return + Exchange Portal immediately, to submit images and initiate a return.

Feel free to contact us anytime by emailing us at

Ensure you have received and clicked the link in your welcome link that allows to send you emails. If this doesn’t work, make sure you haven’t signed up with us before. Discounts will only be sent to new subscribers.

Fit Guide

Fit Tips

Most Miz Mooz styles fit true to size but please note there may be variation among them and choose the size you are most comfortable with. We will do our best to point out if certain styles have individual fit characteristics in the style description. Here are a few tips for measuring for shoe size: