Free Shipping On Orders Over $150 ... Plus Free Shipping On Returns!

FAQ

How do I care for my Miz Mooz Shoes?

Most Miz Mooz shoes are made of leather and should be cared for accordingly. Although leather is a durable material it cannot withstand all weather conditions and should not be used in place of rain or snow boots.

Sometimes finding shoe polish to match the colour of your boot exactly is difficult to find -if you want the biggest selection of colour polishes go to your local cobbler or shoe repair. The other important shoe care routine we suggest is an all protector, which should be used every 8 -10 wears.

How do I return my order?
How do I exchange my order?
How do I cancel an order?

If you wish to cancel your order within 24 hours after placing it, please contact MizMooz.ca directly at 1-877-322-1941.

How much does shipping cost?

Canada Post fee for shipping in Canada is currently a $10 flat-rate or free with orders over $150. Shipping and handling is non-refundable.

Do you deliver internationally?

No, MizMooz.ca only ships within Canada. Please contact miz-mooz.com for international dealers.

How do I know my shoe size?
Is it safe to use my credit card?

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification.

Can I use a credit card to pay for my order?

Yes. You can pay for items in your shopping cart using VISA, MasterCard, AMEX or other credit cards in addition to PayPal.

How long will it take to get my order?

Depending on where you live it will take 3-7 days to get your order.

Can I return my shoes if I've worn them outside?

No. Shoes must be returned unmarked, without signs of wear and/or tear. We suggest wearing your shoes inside a few times to make sure they are the right fit and feel for you.

What if my shoes are defective?

If you have received defective merchandise, please contact MizMooz.ca immediately to resolve the issue.

I have more questions; how do I get answers?

Feel free to contact us anytime at info@mizmooz.ca or toll free at 1-877-322-1941 from 8:30am to 4:30pm PST.

How do I get my discount code when I subscribe to the newsletter?

Ensure you have received and clicked the link in your welcome link that allows MizMooz.ca to send you emails. If this doesn’t work, make sure you haven’t signed up with us before. Discounts will only be sent to new subscribers.