Frequenty Asked Questions

Miz Mooz Rewards

We are pleased to introduce our brand-new reward program! Don't worry, we converted and transferred all your points to your current dollar value. Simply follow the link and create a new account, using the same email as you did for the old rewards, to get access to your points.

To enroll in the rewards program, visit the Rewards Page and select Join Now.

Now that you are enrolled, it'll be easy to keep your feet happy all year long. You'll earn points on all purchases when you share us with your friends and more. You can redeem your rewards on MizMooz.ca:

To see all the ways you can earn points, visit https://mizmooz.ca/pages/loyalty-rewards.

Sign in to your Rewards account, and right below the 'Welcome to the club' banner, you will see how many points you currently have.

You can click Redeem Now to see how to use your points and/or get a code to apply at checkout. If you click Rewards History you can see a breakdown of all your rewards: the date you earned them, what they are for, the exact amount of points, and their status. The status will be either approved, pending or have a code to redeem.

You will receive an email from us every time you earn enough points to redeem them.

Points will show on your account as soon as you earn them unless stated otherwise. For example, If your birthday is within the next 30 days, your reward will be granted in delay, up to 30 days.

If you've signed up for the Miz Mooz email list before you enrolled in the Rewards program, you will receive an email from Miz Mooz with 'Miz Mooz Rewards Program' as the subject line containing the code you can enter at 'Ways To Earn Points' at https://mizmooz.ca/pages/loyalty-rewards.

In case you already received that email, search it in your box under 'Miz Mooz Reward Program'.

Points only expire after one year of inactivity.

There is absolutely no limit to the number of points you can earn. However, you can only redeem one reward or discount (promo code, shipping code etc.) at a time.

Redeeming your hard-earned points is easy!

First log in to your Rewards account at: https://mizmooz.ca/pages/loyalty-rewards. Click Redeem Now or simply scroll to How to use your points section. Now you can choose a reward you want to use: click Redeem and copy & paste your code at checkout.

The points will right away be deducted from your account even before you completed the purchase. However, if you changed your mind, or decided to purchase later, you can always access that code and copy it again under Rewards History. We will also send you an email with every code you generate.

Due to Safari's automatic privacy settings, you might get an error message instead of the code to refer your friend.

To fix it, you'll need to turn off the 'Hide IP Address' option in your Safari privacy settings, then click the referral link again. Go to Settings, scroll down to Safari and press it. You will see an option to turn on and off Hide IP Address under Privacy & Security.

The system will still recognize if you are already subscribed to our social media channel: just scroll down to ways to earn and press Like us on Facebook, or Follow us on Instagram. The pop-up with a page will appear: if it already says that you are subscribed, simply close the pop-up window and the task will show as 'Completed,' and the points will be applied to your account.

Product Care

Most Miz Mooz shoes are made of leather and should be cared for accordingly. Although leather is a durable material it cannot withstand all weather conditions and should not be used in place of rain or snow boots.

Sometimes finding shoe polish to match the colour of your boot exactly is difficult to find -if you want the biggest selection of colour polishes go to your local cobbler or shoe repair. The other important shoe care routine we suggest is an all protector, which should be used every 8 -10 wears.

Shipping, Exchanges & Returns

Wish to return your order? Please find our Return & Exchange Policy here.

Ordered too soon? Please find our Return Policy here.

If you wish to cancel your order within 24 hours after placing it, please contact MizMooz.ca directly at 1-877-322-1941.

Canada Post fee for shipping in Canada is currently a $10 flat-rate or FREE with orders over $100. Shipping and handling is non-refundable.

No, MizMooz.ca only ships within Canada. Please contact miz-mooz.com for international dealers.

Depending on where you live it will take 3-7 days to get your order.

No. Shoes must be returned unmarked, without signs of wear and/or tear. Note that fit issues should be resolved before you remove tags or wear your shoes outside. If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure.

If you have received defective merchandise, please visit our Return + Exchange Portal immediately, to submit images and initiate a return.

General FAQ

Please find our Fit Guide here.

Please note that MizMooz.ca is happy to price match any products that have gone on sale (on MizMooz.ca only) within 5 days of original purchase (date on receipt/order confirmation). Orders are only eligible for 1 price adjustment. Final Sale items are not eligible for price matching. 

Payment FAQ

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification.

Yes. You can pay for items in your shopping cart using VISA, MasterCard, AMEX, Interac, Shop Pay, Apple Pay, Google Pay in addition to PayPal.

Feel free to contact us anytime by emailing us at customerservice@mizmooz.ca

Ensure you have received and clicked the link in your welcome link that allows MizMooz.ca to send you emails. If this doesn’t work, make sure you haven’t signed up with us before. Discounts will only be sent to new subscribers.

Fit Guide

Fit Tips

Most Miz Mooz styles fit true to size but please note there may be variation among them and choose the size you are most comfortable with. We will do our best to point out if certain styles have individual fit characteristics in the style description. Here are a few tips for measuring for shoe size: