Frequenty Asked Questions

Most Miz Mooz shoes are made of leather and should be cared for accordingly. Although leather is a durable material it cannot withstand all weather conditions and should not be used in place of rain or snow boots.

Sometimes finding shoe polish to match the colour of your boot exactly is difficult to find -if you want the biggest selection of colour polishes go to your local cobbler or shoe repair. The other important shoe care routine we suggest is an all protector, which should be used every 8 -10 wears.

Wish to return your order? Please find our Refund & Exchange Policy here.

Ordered too soon? Please find our Refund & Exchange Policy here.

If you wish to cancel your order within 24 hours after placing it, please contact MizMooz.ca directly at 1-877-322-1941.

Canada Post fee for shipping in Canada is currently a $10 flat-rate or free with orders over $150. Shipping and handling is non-refundable.

No, MizMooz.ca only ships within Canada. Please contact miz-mooz.com for international dealers.

Please find our Fit Guide here.

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification.

Yes. You can pay for items in your shopping cart using VISA, MasterCard, AMEX or other credit cards in addition to PayPal.

Depending on where you live it will take 3-7 days to get your order.

No. Shoes must be returned unmarked, without signs of wear and/or tear. Note that fit issues should be resolved before you remove tags or wear your shoes outside. If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure.

If you have received defective merchandise, please contact MizMooz.ca immediately to resolve the issue.

Feel free to contact us anytime at info@mizmooz.ca or toll free at 1-877-322-1941 from 8:30am to 4:30pm PST.

Ensure you have received and clicked the link in your welcome link that allows MizMooz.ca to send you emails. If this doesn’t work, make sure you haven’t signed up with us before. Discounts will only be sent to new subscribers.

Fit Guide

Fit Tips

Most Miz Mooz styles fit true to size but please note there may be variation among them and choose the size you are most comfortable with. We will do our best to point out if certain styles have individual fit characteristics in the style description. Here are a few tips for measuring for shoe size: