With the help of Canada Post we aim to deliver orders within 3 - 5 business days from the time of order. Please note that during our sale/promotional events, delivery may take up to 7 - 10 business days.
Upon placing your order an automated confirmation email will be sent to you confirming receipt of your order. A subsequent email detailing your tracking number will be sent once the order is dispatched.
To guarantee the safe arrival of your Miz Mooz purchase, please ensure the shipping address is complete and accurate (PO Box delivery addresses are not preferred). If the item(s) are being delivered to your home, please ensure someone is at home who can receive the delivery. If no one is present to accept the delivery, your purchase will be taken to a local post office. A card with pick-up details will be left.
We are happy to offer Free standard shipping Canada-wide on all orders over $150 (subtotal amount).
We get it - you want your shoes now! For those that need to receive their order more quickly, we are proud to offer Canada Post Xpresspost Shipping. To use this shipping method, please select 'Xpresspost Shipping' at Checkout. Please note: Free Shipping offers do not apply to Xpresspost Shipping orders and may be disabled during sale/promotions and holidays so as to avoid unmeetable delivery times.
TRACKING YOUR ORDER
When your online purchase is complete you will receive an email containing your order confirmation. When your order has been dispatched, you will receive another email with tracking details. If you have any questions about your online order please email us at firstname.lastname@example.org.
We want you to be 100% happy with your purchase but if you’re not, see below for return procedures.
All returns must be processed through our Returns + Exchange Portal. Simply enter your Order Number and Email associated with your order and complete the steps. Items sent back without proper authorization will be returned at the customer’s expense. Please note that Shipping and Handling charges are not refundable.
RETURNS FOR FULL PRICE MERCHANDISE:
MizMooz.ca is happy to offer Free Return Shipping*! Visit our Returns + Exchange Portal for your Return Waybill for unworn merchandise within 15 days from the date of delivery by Canada Post. New, unworn merchandise will be refunded in the same manner it was paid for; please allow up to 15 business days for your credit to be processed.
*Please note that a $5 restocking fee will be charged for each pair of returned shoes. Exchanges do not incur a restocking fee.
RETURNS FOR SALE MERCHANDISE:
Sale items will be credited in the form of a Miz Mooz Gift Card. If a Sale item is being exchanged for a product of lesser value, the balance will be placed on an eGift Card. Please note: FINAL SALE items cannot be returned or exchanged.
Visit our Returns + Exchange Portal for your Return Waybill for unworn merchandise within 15 days from the date of delivery by Canada Post.
* Products must be in the condition you received them and in the original box and/or packaging. Merchandise must be returned to Miz Mooz Canada within 15 days of receipt of authorization.
RETURNS FOR DEFECTIVE MERCHANDISE:
Authorizations will be granted on shoes acknowledged as defective within 60 days from the date of delivery. If you feel you have received defective merchandise, visit our Returns + Exchange Portal and follow the steps provided.
Our coverage policy on worn items includes extends to 60 days from the time of purchase by a customer and requires an order # or proof of purchase for products that we have deemed damaged due to a manufacturing defect. Authorizations will not be granted for issues deemed by MizMooz.ca to be the result of normal wear and tear or abuse of the shoes.
REFUSED OR UNDELIVERABLE PACKAGES:
Packages that are refused by the recipient or are undeliverable due to failure to receive on the recipient's part or incorrectly entered address information will be treated as a return when received by MizMooz.ca, and the customer will be responsible for all associated shipping & restocking fees.
If your package was returned to MizMooz.ca due to a failure to receive, and you would like it re-delivered, please email us at email@example.com to get in touch with our Customer Service Team. You will be responsible for all associated shipping fees, including outbound shipping for the second attempt.
Please note that MizMooz.ca is happy to price match any products that have gone on sale (on MizMooz.ca only) within 5 days of original purchase (date on receipt/order confirmation).
HOW TO RETURN MERCHANDISE:
To return eligible merchandise, please follow these simple steps:
Visit our Returns + Exchange Portal for your Return Waybill. Please include Return Packing List (sent with your Return Waybill) with the merchandise in the original shipping carton.
Once approved, you will be asked to mail the product via Canada Post with a tracking number.
c/o Global Shoe Connection
11828 Machrina Way
Products must be in the condition you received them and in the original box and/or packaging. Please do not write directly on the shoe box and include all materials found inside the box. Once your return is received, inspected and approved your refund will be processed as per the above parameters.
Please note: MizMooz.ca is not responsible for packages lost in transit. Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off a return.
Visit our Returns + Exchange Portal and follow the steps to exchange for anything available in our product catalogue.
Need more help? Email us at firstname.lastname@example.org; or call 1-877-322-1941.
Most Miz Mooz styles fit true to size but please note there may be variation among them and choose the size you are most comfortable with. We will do our best to point out if certain styles have individual fit characteristics in the style description. Here are a few tips for measuring for shoe size: