What's Your Return Policy

We hope your new Miz Mooz are perfect for you, but if they’re not a return is quick and easy! Miz Mooz will accept returns on unworn merchandise within 15 days of the original order date, in the complete original packaging, with refunds given in the manner of purchase. Miz Mooz will not accept returns of merchandise that has been worn or modified in any way. Items marked Final Sale are not eligible for return.

If your order arrives damaged, please contact us right away.

Something's not quite right, can I return my order?

Sure! As long as it meets the above criteria, an order can be returned (subject to a restocking fee of $5.00 per pair). All returns must be authorized by MizMooz.ca and be returned with a Return Authorization number provided by MizMooz.ca. Items sent back without proper authorization will be returned at the customer’s expense. Please note that Shipping and Handling charges are not refundable.

I live near a Miz Mooz retailer; can I return merchandise to a store?

Retail locations carrying Miz Mooz will not accept returns of web orders. All purchases made through miz-mooz.com must also be returned through miz-mooz.com.

My order was successfully returned, now where's my refund?

Refunds will be processed, less any applicable fees, in 1-2 weeks of the return arriving to Miz Mooz. Original shipping costs, if any, will not be refunded under any circumstances.

Sale items will be credited in the form of a Miz Mooz Gift Card.

Can I exchange my order for something else?

Miz Mooz does not offer exchanges. If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase, provided it complies with the details above.

I think something's wrong with the pair I recieved!

Authorizations will be granted on shoes acknowledged to be defective within 60 days from the date of delivery. If you feel you have received defective merchandise, please Get In Touch with a member of our Customer Service Team.

Our coverage policy on worn items includes our shoes and boots for 60 days from the time of purchase by a customer and requires an order # or proof of purchase for shoes that we have deemed damaged due to a manufacturing defect. Authorizations will not be granted for issues deemed by MizMooz.ca to be the result of normal wear and tear or abuse of the shoes.

Oops, I missed my order or entered the wrong address, and my order was returned to sender. Now what?

Packages that are refused by the recipient or are undeliverable due to failure to receive on the recipient's part or incorrectly entered address information will be treated as a return when received by MizMooz.ca, and the customer will be responsible for all associated shipping fees.

If your package was returned to MizMooz.ca due to a failure to receive and you want it re-delivered, please Get In Touch with our Customer Service Team. You will be responsible for all associated shipping fees, including outbound shipping for the second attempt.

Fit Guide

Fit Tips

Most Miz Mooz styles fit true to size but please note there may be variation among them and choose the size you are most comfortable with. We will do our best to point out if certain styles have individual fit characteristics in the style description. Here are a few tips for measuring for shoe size: