How do I care for my Miz Mooz Shoes?

Most Miz Mooz shoes are made of leather and should be cared for accordingly. Although leather is a durable material it cannot withstand all weather conditions and should not be used in place of rain or snow boots.

Sometimes finding shoe polish to match the colour of your boot exactly is difficult to find -if you want the biggest selection of colour polishes go to your local cobbler or shoe repair. The other important shoe care routine we suggest is an all protector, which should be used every 8 -10 wears.

How do I return my order?

Please find our Refund & Exchange Policy here.

How do I exchange my order?

Please find our Refund & Exchange Policy here.

How do I cancel an order?

In the event that wish to cancel your order within 24 hours after placing it, please contact MizMooz.ca directly at 1-877-322-1941.

How much does shipping cost?

Canada Post fee for shipping in Canada is currently a $10 flat-rate or free with orders over $150. Shipping and handling is non-refundable.

Do you deliver internationally?

No, MizMooz.ca only ships within Canada. Please contact www.miz-mooz.com for international dealers.

How do I know my shoe size?

Please find our Fit Guide here.

Is it safe to use my credit card?

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification.

Can I use a credit card to pay for my order?

Yes. You can pay for items in your shopping cart using VISA, MasterCard, AMEX or other credit cards in addition to PayPal.

How long will it take to get my order?

Depending on where you live it will take 3-7 days to get your order.

Can I return my shoes if I've worn them outside?

No. Shoes must be returned unmarked, without signs of wear and/or tear. We suggest wearing your shoes inside a few times to make sure they are the right fit and feel for you.

What if my shoes are defective?

If you have received defective merchandise, please contact MizMooz.ca immediately to resolve the issue. 

I have more questions; how do I get answers?

Feel free to contact us anytime at info@mizmooz.ca or toll free at 1-877-322-1941 from 8:30am to 4:30pm PST.


Fit Guide

Fit Tips

Most Miz Mooz styles fit true to size but please note there may be variation among them and choose the size you are most comfortable with. We will do our best to point out if certain styles have individual fit characteristics in the style description. Here are a few tips for measuring for shoe size: